Virgin Holidays adds agents tools

Virgin Holidays has upped its tools for travel agents ahead of the peak sale period in August and September.

In an aim to solve enquiries quicker, all calls made to the trade support number in its brochures will now go to the UK Customer Service Centre. In addition, agents can use a ‘click to chat’ function through Virgin Holidays’ agent website, which is due to be launched with a design similar to its consumer site later this month.

“These latest initiatives, particularly being able to speak to our UK team, have been put in to place to ensure agents are best equipped to sell our holidays, and are able to deal with any customer enquiries quickly and efficiently,” said Mark Burns, head of sales operations at Virgin Holidays.

“Our next peak sale period will capitalise on what we expect to be a post-Olympic bounce – so it was vital to get these functions up and running by then,” he added. 

By Amanda Greenwood, 7 August 2012, Tuesday 12:38 PM