WNS debuts BPM software suite for travel operators
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WNS Holdings has developed a new suite of Business Process Management (BPM) services for the travel industry.
The new set of offerings leverages high-end embedded analytics, automation and web-based “on-demand” infrastructure to address business challenges such as travel disruption, revenue recovery, interline fare audit and queue management.
The company says the solutions cut across multiple sectors of the travel and leisure vertical, including airlines, Online Travel Agencies (OTA), Travel Management Companies (TMC), hotels, cruise lines and car rental companies.
According to WNS, the technology suite includes:
RePAX – An automated, on-demand, passenger experience solution, designed to help airlines and OTAs transform travel disruption handling. It is an end-to-end customer experience solution that re-books passengers in case of delayed or cancelled flights, and automatically makes corresponding changes in their hotel booking, calculates refunds, sends out instant status alerts to passengers and airline companies during flight disruptions. WNS claims RePAX re-books passengers 25 times faster compared to a manual process.
Q-Bay – An automated, hosted queue management platform for multi-location, account and GDS environments. WNS claims the platform enables a single, centralised view to the entire operations spread across multiple geographies with real-time distribution of work across centres dynamically to manage high-transaction volume periods.
SmartPro – An automated, web-enabled proration engine that helps airlines make better revenue management decisions, according to WNS. It is an SIS-compliant solution that is designed to enable airline companies arrest leakage and improve interline process efficiencies.
Verifare PlusSM – A fare audit platform with inbuilt high-end analytics designed to transform the revenue recovery strategy for airline companies. It offers end-to-end audit services across the ticket lifecycle for all types of fares sold worldwide, through any type of distribution channel.
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