Etihad Airways sheds light on contribution of Emirati women
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Etihad Airways recently celebrated its fifth anniversary for the opening of its Al Ain Contact Centre.
The celebrations highlighted achievements of its 160 Emirati female employees. One third of the centre’s employees are working mothers and in particular UAE nationals, by providing a wide range of training and development opportunities.
The airline’s contact centres in Al Ain, Abu Dhabi and Manchester serve a total of 40 markets. Last year, the Al Ain Contact Centre handled 17% of Etihad Airways’ three million global phone calls for 14 countries, across three continents. The contact centre generates revenue of more than US$40 million annually and since the centre’s launch the volume of calls answered by agents has increased by 187%.
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