Plane sailing for agents as The River Cruise Line launches new online training
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The River Cruise Line has announced that as of this month online product training is now available to agents through OTT (Online Travel Training).
The River Cruise Line are one of nine cruise operators offering training via the online portal, which allows users to complete modules of training as well as access to online brochures, details of events, competitions and incentives.
The initial phase will offer a module dedicated to cruising aboard the four-star ms Serenity, with additional modules due to be added, including those dedicated to the operator’s sister brand Diamond Rail Holidays. On completion of each module, agents will receive a certificate and will find themselves better equipped to sell the River Cruise Line product, selling the features and benefits expertly, answering client questions with confidence and, long term, earning impressive commission.
Agency sales manager Rebecca Brett says: “Online training is a fantastic innovation for agents and for us too! With increasingly hectic schedules and agents spread across the country, an online portal enables far more agents to familiarise themselves with our product, in their own time. When it comes to the ms Serenity, the training module allows agents to gain a better understanding of our four-star river cruising product, to appreciate which clients our cruises would appeal to and to grasp our key USPs, which include the excellent range of excursions and regional travel options.”
Agents registered with OTT will also be eligible to receive launch offers and should contact Rebecca for more details at: rebeccabrett@diamondhols.co.uk
The training module will also highlight to agents the newly increased range of regional travel options for cruises aboard the ms Serenity in 2017. In addition to coach travel from a network of joining points nationwide, many of the cruises now offer a choice of regional departure points for travel by rail using the Eurostar and European high-speed rail networks, as well as by air from Birmingham, Bristol, Manchester, Glasgow and Aberdeen as well as London Heathrow, Gatwick and Stansted.
For more information, visit www.rivercruiseline.co.uk or call 0844 544 7580.
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