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United unveils new lounge concept

The new United Club at Chicago O'Hare airport
The new United Club at Chicago O'Hare airport

United Airlines has opened the first airport lounge featuring a new design concept that will now be rolled out worldwide.

The new 1,235m² United Club lounge at Chicago O’Hare International Airport features a completely redesigned interior with a new bar and lounge area, dynamic lighting, new furniture, and additional workstations and power outlets. All United Club lounges will offer complimentary snacks, beverages and Wi-Fi. United said in a statement that the new design was intended to “enable customers to relax or work with greater ease and comfort”.

“The new United Club offers customers an improved airport lounge experience,” said Jim Compton, vice chairman and chief revenue officer at United. “We are investing in our products, on the ground and in the air, to enable our customers to be more comfortable and productive.”

United is spending more than US$50 million in 2013 to renovate several of its lounges.

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