The airline has advised customers travelling from 22-25 February to arrive four hours before departure and check-in online if possible as well as bring the boarding pass to minimise any potential disruption.
If unable to check-in, travellers have been advised to carry their email confirmation and/or itinerary and all upgrades should be booked by 21 February.
All the airline’s booking channels to shut down 7pm UK time on 22 February to be back up on 24 February.
In what it is calling the ‘Big Switch’, Etihad will move its passenger sales, website and check-in systems to Sabre’s Airline Solutions as part of a USD1 billion, 10-year deal. Its passenger sales system will integrate its reservations, inventory, eCommerce, distribution and departure control into one.
“The Big Switch to the new passenger services system is a significant operation, involving thousands of members of Etihad Airways staff around the world, and therefore we strongly advise our customers to follow the guidelines which will help reduce any potential disruption to their travel plans,” said Peter Baumgartner, chief commercial officer at Etihad.