Travel Counsellors has developed and launched an in-house learning and professional development platform for its global network and support team.
Named ‘Coach’, the international system is based on the company’s relational model of selling and focuses on the mindset and skill set needed to build a business based on retention and referrals.
It covers content across fields including personal development, technology, products, sales and marketing.
In the first week of launching Coach the company has seen over 600 Travel Counsellors utilise the new system globally, with 260 courses currently available and a further 70 planned to be rolled out over the coming months.
Head of learning and development Michael Vincent said: “We are very excited to launch Coach. It is really different to your standard LMS (learning management system) as we have developed it to be a truly intuitive tool with content tailored to each individual within the business according to factors such as their background, length of service and specialisms, so we are making it as personal for our Travel Counsellors as they do for their customers.
Our focus has also been to make the content really engaging for those using Coach to learn and develop, so ultimately people can choose how they would like to consume their training in a way that suits them and their business needs.”
Content within the system includes webinars, toolkits, ‘Quicks Hits’ designed for those who only have a few minutes to spare at a time to learn, and pocket books – short mini books on topics including time management and mindfulness.
Each person has their own ‘dashboard’ to keep track of their development and progress, with plans to link this to the company’s TC Rewards scheme that recognises and rewards Travel Counsellors based on their business success.