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TUI Group deepens partnership with IBS Software to optimise operations
IBS Software has a long-standing partnership with TUI to overhaul its IT processes to deliver transformational value. IBS Software currently maintains all 35+ airline backend systems at TUI, across legacy and modern technology stacks. This renewed partnership will see IBS Software continue to own, operate and enhance TUI’s Integrated Disposition Planning and Statistics product (IDPS), which manages flight planning and control, crewing and rostering, flight operations, maintenance planning, HR, and statistics and reporting across all five of TUI’s airlines. The IDPS platform is a strategic priority for TUI in its mission to build a virtual airline and future-proofing its airlines by finding economies of scale that deliver growth. Isabelle Droll, Chief Information Officer, Holiday Experience and Corporate & Sustainability, TUI, said, “IBS Software is passionate about developing a strategic approach to optimise our Airline IT operations platform, adapting constantly to our business model. Partnering with IBS Software and utilising its expertise in airline operations and business processes as well as technology has enabled us to realise the full potential of our IDPS system.” “Our long collaboration with TUI has been marked by mutual trust and exceptional service, resulting in the successful evolution of the IDPS platform to meet TUI’s dynamic business requirements. With this renewed commitment, we look forward to playing a crucial role in enabling TUI’s growth and success in the ever-evolving travel market,” said Latha Rani, Vice President & Head of Service Delivery at IBS Software.
TUI Group vows to create better holidays for a better world
TUI Group has launched its 2018 Sustainability Report showing how the company is performing four years into its sustainability strategy ‘Better Holidays, Better World’. The 2020 strategy includes four core pillars where TUI aims to advance sustainable tourism at scale within its own operations, along its value chain, across the wider industry and in communities where it operates. “As a leading tourism group, we want to continue to use our influence to initiate sustainable change. Of course, this also includes protecting the environment and the climate. Thanks to our investments in the latest technologies, we are on the right track. Our goal as TUI is to continue to play a pioneering role in sustainability. We want to use tourism‘s creative power to maximise the benefits of tourism. And at the same time we will innovate to minimise the ecological footprint of travel,” said Fritz Joussen, CEO of TUI Group. Deliver more sustainable holidays Alongside TUI Group’s strategic priority to develop the Holiday Experiences segment of the business, the sustainability strategy sets out ambitious commitments to grow both the range and uptake of more sustainable holidays. Since 2015, TUI has delivered 29 million ‘greener and fairer’ holidays - measured by the number of customers we take to hotels with credible sustainability certification recognised by the Global Sustainable Tourism Council. In 2018 alone, 9.2 million ‘greener and fairer’ holidays were delivered (12% increase year-on-year), showing strong progress towards TUI’s ambition of 10 million a year by 2020. The TUI Collection excursion portfolio - promoting unique, authentic and responsible holiday experiences – also grew by 15% year-on-year. In 2018, nearly 1.2 million TUI Collection excursions were delivered adding to a total of 3.5 million since 2015. Each excursion meets specific sustainability criteria to minimise environmental impacts and demonstrate benefits to local people. TUI’s airlines again earned top ranking in the 2018 Airline Index from the independent climate protection organisation atmosfair, which compares the carbon efficiency of the world’s 200 largest airlines. TUI Airways in the UK won first place in the atmosfair ranking for the second consecutive year. TUI fly Germany netted fourth place. We are also improving the environmental performance of our cruise operations by investing in new, more fuel-efficient ships. Between 2015 and 2018, we have reduced carbon emissions per cruise passenger night by 11.7%. 2020 commitment to reduce plastics By the end of 2018 TUI Group had removed 140 million pieces of single-use plastic. As part of its contribution to the global drive to reduce plastic waste, TUI aims to raise this to 250 million by the end of 2020. Initiatives include removing 112 million single-use plastic items from hotels, launching ‘plastic reduction guidelines’ for hotels and TUI Cruise’s ambitious wasteless plastic reduction programme. TUI Care Foundation positive impacts TUI Care Foundation was established by TUI Group in 2016 as our central platform for projects to enhance the positive impacts of tourism. Connecting holidaymakers to good causes, the TUI Care Foundation fosters education and training initiatives to open up new opportunities and perspectives for young people, the protection of the natural environment in holiday destinations and sustainable livelihoods in thriving destinations where local communities can benefit even more from tourism. A number of TUI Care Foundation programmes were expanded in 2018, including TUI ACADEMY, which aims to empower 10,000 youngsters by 2020 through professional education and training to enhance opportunities for disadvantaged youth living in and around holiday destinations. Projects have been set up in the Dominican Republic, Morocco, Namibia, Tanzania and Vietnam. The TUI Cares programme aims to enhance 10,000 local livelihoods in destinations through tourism, with local communities benefiting from these projects in Greece, Jamaica, Morocco and Turkey. Many projects focus on local food and beverages, an aspect of sustainable tourism seen as important to holidaymakers highlighted in TUI consumer research.
Tours and activities M&A continues as TUI Group acquires tech start-up Musement
To strengthen its position in the excursions, tours and activities business, TUI Group has acquired the Italian tech start-up, Musement. Though the acquisition, TUI Group seeks to increase the growth of its Spanish subsidiary, TUI Destination Experiences, and expand its holiday experiences portfolio. With worldwide revenues of EUR 150 billion (USD 174 billion), an annual growth of 7% and 20 million guests per year — the experiences market is one of the most attractive tourism segments for the group. “We are taking a further crucial step” Fritz Joussen, the CEO of TUI Group, commented: “We are aiming to provide the most highly personalised experiences possible to our 20 million customers. This will require a stronger digitalisation of our business. For me, digitalisation and personalisation are inextricably linked and constitute the key success factors for the future of tourism. With the acquisition of Musement, we are taking a further crucial step in this direction.” Founded five years ago, Musement is a Milan-based tech start-up that provides an online platform for activities, tours, and excursions. It currently offers travellers an estimated 35,000 products in 1,100 cities around the world — a portfolio that ranges from admission tickets for museums, events and attractions via guided tours all the way to boat and bicycle tours. The broader product range and digitalisation of the business are expected to deliver earnings growth. In addition, customers will be offered the opportunity to create their own individual experiences from a range of products designed to be as diverse as possible. The acquisition sees TUI to have a unique business model in the growth market for tours and activities, as the Group will be the first provider to connect digital purchasing, distribution and production of experiences with physical delivery of the services in 49 countries around the world. Musement will initially be managed as an independent unit within TUI Destination Experiences.
TUI Group expands offering with new resorts for summer 2019
TUI Sensimar Makadi Growing its portfolio to 174 properties across 48 destinations, TUI Group has announced the addition of two TUI Family Life resorts and three adults-only TUI Sensimar resorts to its product offering for the summer of 2019. The new resorts are further milestones for TUI Group, which continues to expand its portfolio of owned hotels in key destinations. It’s the group’s answer to the demand for ‘multi-generational’ family holidays and adult escapes - bringing more choices to those looking for family holidays or adult-only retreats. "Next summer is set to be a scorcher" Richard Sofer, commercial director for TUI UK, said: “We are passionately committed to inspiring our customers with the best travel experiences around the world and with these exciting new additions to our TUI branded hotel collection, we’re able to continue offering customers even more choice and flexibility when it comes to adults only and family holidays. “Our focus remains on the growth of our concept portfolio in diverse mid-haul destinations that holidaymakers want to visit, like Turkey and Greece. So, next summer is set to be a scorcher.” TUI Family Life TUI Family Life Elounda Breeze TUI’s Family Life resorts were designed with a focus on quality family time, making sure there is something for all ages to enjoy independently. The 4T+ TUI Family Life Ephesus in Izmir (Turkey) is one addition to the expanding Family Life Resort collection as TUI continues its commitment to offer more resorts in Turkey, now firmly back on the UK holiday map. Located on the west coast, the resort has two pools, two tennis courts, 31 waterslide parks situated next door, a private beach and a pier providing panoramic views. Meanwhile, the 4T+ TUI Family Life Elounda Breeze is situated on the outskirts of Crete’s seaside town Elounda. The up and coming property takes pride in Greek authenticity, boasting a private beach, plenty of pool options, á la carte dining and complimentary Wi-Fi. TUI Sensimar TUI Sensimar Don Pedro TUI Sensimar resorts offer four and five-star contemporary hotels in beach front settings with relaxation and peace at their core. Brand new for May 2019, the 4T+ Sensimar Don Pedro resort in Cala San Vincente, Majorca is located in a beachfront position and includes a rooftop pool featuring live acoustic sets. In Egypt, there are two new additions; 4T Sensimar Makadi Gardens in Hurghada is set in a private beachfront location with four swimming pools, a variety of dining options, and snorkelling or scuba diving trips in the Makadi Bay; while the final and flagship addition to the TUI Sensimar collection is the 5T Sensimar Alaya in Marsa Aslam - an adult’s only retreat that offers swim-up rooms, five restaurants including á la carte options and five swimming pools.
TUI Group reaches agreement for sale of Travelopia
TUI Group has reached an agreement with Private Equity firm KKR to sell Travelopia, which promotes itself as the world’s largest collection of specialised travel brands. Franz Joussen, TUI Group's CEO. KKR has paid £325 million for the division, which counts Hayes & Jarvis and Sunsail among its brands. The Enterprise Value equals 14.4 times Travelopia’s 2015/16 underlying EBITA and 7.7 times its underlying EBITDA. The sale of Travelopia was announced in May 2016 and marks another milestone in transforming TUI into an integrated tourism business focused on hotel and cruise brands. The proceeds will be invested in expansion of the growth segments hotels and cruises. Fritz Joussen, CEO TUI Group, said: “The sale of Travelopia is the next strategic step in sharpening TUI’s profile. We consistently continue to focus on becoming a vertically integrated tourism business. Both the Group and its shareholders benefit from the negotiated result. We have ambitious goals and want to take the TUI brand into new regions in the world in the coming years. A clear strategic direction supports this course.” Travelopia was previously part of Specialist Group and comprises a portfolio of more than 50 specialist travel brands. It had been managed as an independent unit since the merger of TUI AG and TUI Travel PLC at the end of 2014.
TUI and RIXOS hotel group enter exclusive long-term partnership
TUI has signed an exclusive three-year agreement with Antalya based, Rixos Hotel Group. The partnership includes 10 luxury properties offering high quality accommodation in prime locations, excellent food and beverage options, and a variety of offers for families from 2024. All-inclusive remains TUI UK’s number one board type with four and five star properties top sellers. Andrew Flintham Managing Director of TUI UK and Ireland said: "I am delighted that we're working with Rixios on an exclusive basis, so our customers can enjoy their luxurious resorts in popular destinations like Turkey and Croatia. The demand for quality all-inclusive accommodation remains really strong and this partnership will now provide TUI customers with outstanding choice. “I'm confident our customers will be blown away by the impeccable service, attention to detail and variety of offering from food, entertainment and more.” The agreement extends TUI’s current exclusivities with Rixos Hotel Group from four to 10 hotel units. It offers a broad selection of luxury hotels that cater to all travel preferences, ranging from premium villa accommodations to family-friendly resorts, such as Rixos Dubrovnik with its unique location in Dubrovnik's Old Town, and the Land of Legends Hotel, featuring one of Turkey´s largest theme parks. With this range of options, TUI customers are sure to find their ultimate holiday experience. Exclusivities across all 10 Rixos resorts will be made available to TUI's 13 source markets for the summer 2024 season. Akif Tamince, Member of the Board of Rixos Hotel Group said: “We've enjoyed a long-standing partnership with TUI, and this exclusivity agreement marks a significant next step for us, highlighting the importance of strong partnerships in our industry. TUI is a strategically important partner for our growth, and we're excited to offer some of our prime properties exclusively to TUI's guests. This major step forward demonstrates our commitment to our collaboration, and we can't wait to see what the future holds."
Hotelbeds group nets €110M from sales of Destination Management operations to TUI
Vigilia Park in Puerto de Santiago, Spain, one of TUI's hotel properties Hotelbeds Group has announced the sale of its Destination Management operations for enterprise value of €110 million to TUI. This goes against the grain of Hotelbeds' recent behaviour as it has been on an acquisition run recently, doubling the size of its business through the acquisitions in 2017 of Tourico Holidays and GTA. These two leading bedbanks had a strong presence in North America and Asia-Pacific respectively. The move has more squarely focuses Hotelbeds as a hotel distribution giant, estimated to produce more 40 million room nights in 2018. This announcement signals Hotelbeds' intent to focus squarely on their bed bank business. Joan Vilà, executive chairman of Hotelbeds Group commented: “Today’s sale represents yet another important milestone for our Group since becoming an independent business in September 2016. "This simplified structure will enable us to focus fully on our bedbank core, where following our recent acquisitions of Tourico Holidays and GTA we are already a market-leading business innovating the hotel and ancillaries distribution chain via our best-in-class B2B technology platform." The acquisitions TUI picks up three assets in the transaction that are a great fit for their tour business but also support their ambitions in cruise and MICE industries: Destination services Destination Services is a B2B provider of incoming services to tour operators globally, offering tours, transfers and in-destination services. It has partners in over 70 countries worldwide and handles around 2.2 million passengers per year, with with four large hubs in EU & Med, Americas, India & Indian Ocean, and APAC. Intercruises Intercruises is a global ground-handling and port agency business, specialising in the cruise sector, offering services in around 60 countries covering over 400 ports. Every year Intercruises handles more than 12,000 port calls, providing services to millions of passengers on behalf of its cruise partners. Pacific World Pacific World is a meetings, incentives, conferences and events (MICE) company operating in over 30 countries in Asia, Europe, the Middle East, Africa and the Americas. Founded in 1980 in Hong Kong, the company handles around 1,300 events per year globally.
Radisson Hotel Group introduces ‘The Art of Weddings’
Indian weddings are a beautiful blend of tradition, culture, and contemporary elegance, evolving into highly personalized celebrations that reflect the unique stories of two families coming together. As weddings in India become more immersive and heartfelt, the Radisson Hotel Group (RHG) is introducing ‘The Art of Weddings by Radisson Hotels’—a thoughtfully curated concept designed to craft unforgettable, personalized and seamless wedding experiences for the modern couple. The grand unveiling took place in Goa at an exclusive event attended by RHG’s leadership, key industry partners and hospitality visionaries. The event showcased a redefined approach to wedding celebrations, blending modernity with cultural richness. ‘‘The Art of Weddings by Radisson is designed to tell every couple’s beautiful story, it offers highly curated and personalized experiences. From intimate ceremonies at resort locations to grand celebrations in bustling cities, RHG’s extensive portfolio of hotels across regions ensures that every wedding is accessible and tailored as per every couple’s vision. Built on four core pillars — seamless celebrations, heartfelt hosting, timeless traditions and elevated experiences — the concept ensures a thoughtfully curated journey for every couple. From leveraging intuitive digital tools for effortless planning to crafting region-specific welcome kits and curated cultural experiences, the concept blends modern convenience with deep-rooted traditions. With an extensive network of expert partners, RHG offers bespoke décor, gourmet dining and immersive rituals that honor the diverse heritage of Indian weddings. Additionally, exclusive collaborations with artisans, planners and performers allow couples to personalize every moment, creating grand yet intimate celebrations that go beyond the expected. “At Radisson Hotel Group, we understand that weddings are not just ceremonies but deeply personal journeys where families come together to celebrate love, traditions and new beginnings. With ‘The Art of Weddings by Radisson Hotels,’ we are redefining wedding celebrations by offering bespoke experiences that honor cultural heritage while embracing modern elegance. From intimate ceremonies in luxurious resorts to grand celebrations in bustling cities, our diverse portfolio of hotels across Tier 1 to Tier 5 cities ensures that every couple finds a setting that resonates with their story. Rooted in traditions yet tailored for today’s couples, we remain committed to seamless, heartfelt and value-driven celebrations that leave a lasting impression. Guided by our brand promise, ‘Every Moment Matters,’ we take pride in curating unforgettable experiences that blend timeless traditions with contemporary sophistication,” said Nikhil Sharma, Managing Director & COO, South Asia, Radisson Hotel Group. ‘The Art of Weddings by Radisson Hotels’ offers a flexible framework that allows for localization and customization. This ensures that every wedding reflects the cultural nuances and personal tastes of every couple. With a focus on creating memorable moments, RHG is setting a new benchmark in the wedding industry. By combining its extensive reach and personalized services the brand is poised to become the preferred choice for couples looking to celebrate their special day in a way that is uniquely their own. Radisson Hotel Group continues to command a leading presence in the Indian market and is one of the country’s largest international hotel operators. It continues to be the largest hotel operator in metros like Delhi NCR, while over 50% of its portfolio is in tier-2 and tier-3 markets. RHG has successfully introduced various brands to the growing Indian market, including Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Inn by Radisson, Park Plaza, Park Inn & Suites by Radisson and Radisson Individuals and its extension Radisson Individuals Retreats.
Accor unveils revamped leisure groups online booking solution
Accor has launched its newly enhanced Travel Pros Leisure Groups Online platform, designed to streamline the booking process for leisure B2B clients. With access to more than 2,000 hotels across multiple Accor brands, locations and categories in more than 75 countries, the platform now offers a wide range of new features that make booking the ideal property for group stays easier and more efficient than ever. A unique offering in the market, the new Leisure Groups Online platform provides an unparalleled selection of hotel brands and room types. Travel Professionals can choose from a broad array of options, ensuring they find the perfect match for their group’s needs. The Leisure Groups Online platform supports both instant bookings and RFP processes, with over 1,300 hotels available for instant booking and an additional 700+ hotels accessible for RFP with confirmation from the hotel within 24 hours. For instant group bookings, the platform utilizes the latest API technology to facilitate real-time hotel availability according to each room type. “2024 was a landmark year for global travel, and Group Leisure Travel will continue to be a top priority for Accor in 2025, particularly in Europe, US and the rapidly growing Asia-Pacific region, driven by rising demand from countries like China, India, and Japan,” explains Sophie Hulgard, Chief Sales Officer at Accor. “Group Leisure Travel remains a dynamic segment with growth potential, and leveraging new technology to enhance the booking process is vital for inspiring and facilitating travel. With the relaunch of the Leisure Groups Online platform, Accor reaffirms its global leadership in travel, collaborating with Group Operators to strengthen the sector and maintain strong leisure travel momentum.” A Diverse Portfolio of Brands The Leisure Groups Online platform includes a selection of over 30 distinguished Accor hotel brands, catering to every segment from luxury to economy, including travelers' favourites: - Luxury: Sofitel Legend, Fairmont, Sofitel, MGallery - Premium: Pullman, Swissôtel, Mövenpick, Grand Mercure, The Sebel - Midscale: Novotel, Mercure, TRIBE, Adagio - Economy: ibis, ibis Styles, Adagio Access, greet, ibis budget - Lifestyle (by Ennismore): 25hours, Mama Shelter New and Improved Features for a Seamless Booking Experience The revamped platform introduces several enhancements aimed at simplifying the booking journey and meeting the unique needs of TGOs. Key new features include: - Fast and Efficient Booking Process: The platform’s upgraded functionality offers a faster booking process, minimizing wait times and ensuring a smooth user experience. - Triple Room Availability: Enhanced room selection with visible pricing options for single, double, twin and now triple rooms, ensuring suitable accommodation for groups of all sizes. - Transparent Pricing: Pricing is now visible throughout the entire booking process, allowing TGOs to make informed decisions based on budget and requirements. - TripAdvisor Reviews Integration: Users can now view TripAdvisor reviews directly within the platform, providing valuable insights into each hotel’s offerings and guest experiences. - Interactive Map: A new, intuitive map interface that allows users to easily locate hotels and explore nearby attractions and services. Streamlined Booking for Multiple Needs This dedicated landing page on the all.com website caters to multiple booking needs across different segments: Travel Professionals - Group Bookings: Designed for groups needing 8 or more rooms, the platform facilitates easy booking and customization according to group requirements. - Individual Stays: For up to 7 rooms, allowing up to 3 rooms per booking, suitable for smaller travel groups or individual stays. - Personal Stays: Special STAR rates for travel agents, accommodating up to 2 rooms per booking.
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