ABTA makes statement in relation to Monarch Travel Group

The Association of British Travel Agents (ABTA) has released the following statement about British airline Monarch:

“ABTA is aware that Monarch Travel Group has, regrettably, ceased trading.  Monarch Travel Group operated an airline business and several businesses that sold holidays and other travel arrangements, including one ABTA Member company, Monarch Holidays Ltd.

We understand that the CAA is managing a planned programme of repatriating 110,000 customers who are currently overseas, over the next two weeks.  The CAA have advised that for customers not due to return immediately, there is no requirement to cut short their stay.

ABTA’s immediate aim is to help customers to navigate through the process of either continuing with their holiday arrangements, recovering their money, or rebooking their travel arrangements.  We are also providing ABTA Member companies, who may have customers travelling on Monarch flights or using other services, with the most up to date guidance and information.

The vast majority of holidaymakers’ arrangements will be covered through different types of financial protection including credit and some debit card schemes, and they will either be entitled to a refund, or if they’ve booked through another travel company, they should contact them to discuss options which may include re-booking or alternative arrangements.

As there are a number of different companies involved, what customers should do next will depend on what kind of travel arrangement they have booked and with whom.  ABTA has developed specific guidance for customers in relation to each individual company, including how to progress a claim where applicable, which is available at abta.com/monarch.”

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