Air New Zealand introduces smart passport service

Air New Zealand’s mobile app can now scan and save passport information and send a timely reminder when it’s time to renew. 

Air New Zealand started welcoming its Boeing 787 Dreamliners at the start of the financial year
Air New Zealand

Every month around 550 customers turn up to the airport with an expired passport.

The airline’s customers can use their smartphone camera to capture and save their passport details. It streamlines the check-in experience and also triggers expiry reminders providing click through links to renew New Zealand, Australian, British and American passports.

Currently around 10% of its customers type their passport details incorrectly as they check in online. By saving these to their profile, customers will have a smoother experience.

Air New Zealand’s chief digital officer Avi Golan said:

“Customers consistently tell us time is the biggest stress factor when travelling, so prioritising features that offer genuine benefits and convenience on the go is key.

“Integrating smartphone camera technology to our app paves the way for adding secure credit card scanning to our booking system, as well as longer term developments such as selfie-boarding – using biometrics and facial recognition to verify customers at the gate.”

The mobile app has been downloaded by 1.3 million people.

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