The UK Civil Aviation Authority is sending out details as to how passengers can secure compensation for cancellations and delays.
The update, which follows European Commission guidelines, outlines what party is at fault for a cancellation or delay. The airline also now has to compensate passengers when flights are cancelled within a fortnight of departure or are due to arrive more than three hours after scheduled. This rule is only applicable if the fault lies with the airline.
Circumstances will all be split between those that lie within the airline’s control and ‘extraordinary circumstances’.
Iain Osborne, CAA group director of regulatory policy said: “The vast majority of passengers take flights without any hiccups, but the small proportion who do experience cancellations and delays can find it confusing to work out if they are owed compensation. The EC guidelines should help to inform passengers more about their rights.
“We also hope they will assist airlines to assess passenger claims correctly when they are received, reducing the time it takes for passengers to get their money, and the time spent by the CAA checking airlines’ assessments.”