Airline returns passenger’s bag minus data in laptop
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A passenger who flew on Kingfisher Airlines and Air India finally got her lost baggage and her laptop after six months but all data on her laptop had disappeared.Times of India reported that Anuradha Bhaumick’s had landed at Ahmedabad airport from Mumbai on January 2 this year and found that one of her suitcases, which had her laptop, was missing. She was traveling from Bangkok to Ahmedabad via Mumbai and had taken a Kingfisher Airlines flight to Mumbai and an Air India flight to Ahmedabad. Since then, the report said, she had been calling and mailing Air India officials to no avail. On 6 June, she got a call from Debjyoti Das, a friend, who had received an email from Kingfisher Airlines about an unclaimed pink laptop. Kingfisher had found Das’ email address in one of the chat messengers on Bhaumick’s laptop.She made arrangements to get her baggage but when she got her laptop, she found all her personal data, including documents, videos and music files, had been deleted. Kingfisher explained that the baggage had been lying unclaimed for six months. The airline’s IT department broke into the laptop to find the owner’s details but admitted that the laptop data might have been deleted while cracking the password.”We have a centralised system for unclaimed baggage which all airlines have access to and Bhaumick’s details were uploaded there on January 3. But Air India never got in touch with us,” a Kingfisher Airlines official was reported saying.Bhaumick had said that Air India had offered INR 9,000 as compensation though the baggage was worth more than INR 60, 000.
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