Airport self-service bears baggage burden
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Self-service is fast becoming the norm for passengers but the main challenge to even broader adoption of “do-it-yourself” travel management is baggage, according to a survey.
Commissioned by SITA, a specialist provider of IT solutions to airlines and airports, the survey covered passengers at six of the world’s busiest airports; Hartsfield-Jackson, Atlanta; Mumbai International; Charles de Gaulle, Paris; Moscow Domodedovo; Sao Paulo Guarulhos, Brazil; and Johannesburg.
SITA Director for Portfolio Marketing, Dominique El Bez, said; “This survey confirms that self-service is here to stay with potential for truly explosive growth in emerging markets. Despite low internet penetration in India for example, already almost 20% of passengers at the country’s largest airport, Mumbai International, are using the web to check-in.”
Overall 57.6% of surveyed passengers used the web to book their flight and 36% checked in on the web or on a self-service kiosk.
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