Airports need to improve according to WTM
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The airport experience has been criticised by both holidaymakers and senior travel and tourism industry executives, research from leading travel industry exhibition World Travel Market reveals.
A poll of 1,030 holidaymakers – all of whom took a summer holiday in 2009 – reveals 31% feel the airport experience has got worse.
Further research of 457 senior travel industry executives from WTM’s Meridian Club, which is made up of the industry’s most senior buyers, reveals almost half (49%) agreed holidaymakers’ experience at airports has deteriorated.
Gatwick Airport’s new owners – Global Infrastructure Partners (GIP) – appear to be listening to the concerns of holidaymakers and the travel and tourism industry. On taking control of the London airport from BAA in a
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