Amadeus launches new online flight re-booking tool
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Amadeus has introduced a new online flight re-booking tool that will enable customers to change their own itineraries.
Billed as the “world’s first self-service online re-booking solution”, the new Amadeus Ticket Changer (ATC) Shopper offers passengers who have booked via OTAs 24/7 access to different routes, itineraries and schedules, allowing them to re-book their flights without needing to contact call centres.
“We created ATC Shopper because we know that passengers want to have control of their itinerary and travel agents want to provide their customers with the best possible experience. ATC Shopper is another step forward in the world of personalised travel,” said Rudy Daniello, Amadeus’ vice president of distribution product management.
ATC Shopper is now available to OTAs around the world. One of the first companies to adopt the solution is Tickets Travel Network, an Eastern European OTA.
“We strive to use maximum automation of our processes because this allows us to save our agents’ and our clients’ time, resulting in increased earnings,” said Viktor Voitsehovskiy, the company’s chief commercial officer. “With the help of ATC Shopper, we automated most of our ticket reissues and returns processes. We are happy to be amongst the lucky few that Amadeus invited to pilot ATC Shopper. So far we’ve had great feedback from our customers.”
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