The new agreement will see Taiwan’s national carrier adopt the full Amadeus Altéa suite of IT solutions, including Amadeus’ first Chinese language offerings.
China Airlines and its subsidiary, Mandarin Airlines, will both implement Amadeus’ passenger service system (PSS) and e-commerce platform, allowing them to manage the majority of their operations, including inventory, reservations, passenger self–service check-in and departure control.
“We are pleased to partner with Amadeus as they support us in catering to the growing Taiwanese travel market as well as the broader Asian aviation and travel industry,” said KC Kuey, who manages the PSS programme for China Airlines.
“Their Chinese language offering tailored to suit our needs is a testimony to how they consistently place customers first. This will go a long way in helping us become increasingly flexible and scalable in our operations.”
China Airlines will join a group of more than 120 airlines using the Amadeus Altéa suite, including more than half the carriers in the SkyTeam alliance, of which China Airlines is a member.