Amadeus trials new software apps with Finnair and Corsairfly
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Amadeus has introduced a new raft of initiatives as part of its commitment to deliver a comprehensive, multi-channel ancillary services solution for airline clients.As part of the rollout, Corsairfly is currently piloting Amadeus Ancillary Services, which will enable the airline to sell ancillary services on its website and via travel agencies. Additionally, on 1 June, Amadeus implemented Electronic Miscellaneous Document Server (EMD Server) for Finnair. This solution enables airlines to issue, store, manage and distribute associated and standalone Electronic Miscellaneous Documents (EMD), the industry standard fulfilment document which is vital to the effective sale and management of ancillary services. Amadeus Ancillary Services enables Corsairfly to offer travellers the option to book additional baggage allowance. Corsairfly files the fares for these services via ATPCo, which supplies fare data to all the major airfare pricing engines that reserve and ticket air travel. Ancillary service sales are fully integrated within the travel agent workflow removing the need for travel consultants to book ancillary services across multiple interfaces. Amadeus has developed a unique graphic catalogue display to enable travel agencies to easily view real time airline’s services offering. This catalogue automatically calculates the total price of all selected services and triggers the booking in one click, allowing travel agents to sell ancillary services quickly and efficiently. “The main factors driving the implementation of ancillary services for Corsairfly are, of course revenue, but also the ability to deliver and communicate benefits in a way which our customers recognise as adding value,” said Damien Paries, Deputy Director Capacity Management, Corsairfly. “In the case of the baggage allowance, we see this as a win-win. Managing the baggage allowance at the booking stage improves the airport experience for customers and means airport staff is not burdened with managing excess baggage claims.”In the case of EMD, Amadeus plans to further extend the technology’s capability to include Amadeus travel agencies in September and will begin piloting with agents in the Finnish market with Finnair later in the year. A further deliverable for the end of 2010 is the extension of EMD capability to support interlining between airlines hosted on the Amadeus EMD server.
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