Firefly adds booking change fee
Malaysian airline Firefly has added a new Prepaid Change Fee that allows passengers to pay up front if they think they will need to change their flight booking.
The fee, which is MYR40 (US$12.80) for domestic bookings and MYR50 on international routes, can be added to an online flight booking, and marks a significant reduction from the usual change fees of MYR70 and MYR100 for domestic and international flights respectively.
Firefly’s CEO, Ignatius Ong, commented; “We understand unexpected events may happen, resulting in passengers wishing to change their date or time of travel. Having purchased the Prepaid Change Fee, passengers save MYR30 which is equivalent to 43% on a domestic route and MYR50, equivalent to 50%, on an international route.
“We liken the fee to insurance that passengers buy upfront with the intention to save should they exercise their option to make flight changes,” he added.