British Airways revamps agent website
Contributors are not employed, compensated or governed by TD, opinions and statements are from the contributor directly
British Airways has redesigned its travel agent website to provide more information about the airline.
More content, fact sheets and up-to-date information has been uploaded to batraveltrade.com, which now has a similar style to the carrier’s consumer website.
Agents can also subscribe to marketing and disruption emails so they can keep up to date on any schedule changes.
The new site is the first major revamp of the portal in more than five years and forms part of the carrier’s overall GBP5 billion investment plans.
“We understand the need for agents to have up-to-date knowledge about our products and services. We want them to feel comfortable to come onto our site, be able to answer queries quickly, and also help them to learn more about what we can offer our customers,” said Roopal Vyas, BA’s online lead trade editor.
“We hope they like the new design. We’re encouraging travel agents to give us feedback on the new site so we can continue to make improvements so that our content is always current and relevant,” he added.
Comments are closed.