CWT signs MoU with Amadeus
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Madrid, Spain and Paris, France, 23 February 2010: Carlson Wagonlit Travel (CWT), a global leader specializing in business travel management, has signed a memorandum of understanding (MOU) to explore the outsourcing of some of its mid- and back-office transaction technologies to Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, the companies announced today.
This announcement comes after the recent signature of a new long-term global GDS agreement reinforcing both companies’ longstanding relationship.
Commenting on the move, CWT’s Andrew Winterton, President, Suppliers, Products & Technology, said: “Outsourcing certain elements of our mid- and back-office technology to Amadeus would free up our internal resources to focus on more value-added services that drive client satisfaction. Instead of reinventing the technology wheel every time there’s a change that impacts the travel community as a whole, we would rely on Amadeus to develop what is needed.
“Furthermore, we would continuously convey our clients’ specific needs to Amadeus to ensure their technology meets the highest-level of customer service requirements. We see this as a win-win opportunity, offering greater operational efficiency and flexibility for CWT and added value for our clients,” he said.
Philippe Ch
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