Cruise After Sales Consultant

Flight Centre Travel Group
Queensland
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Function : Wholesale & Product, Leisure Travel & Retail
Type : Full time

Job Description

WHO ARE WE?We’re Ignite Travel Group, an award-winning company that is trailblazing the future of leisure travel. Crowned ‘Disruptor of the Year’ 2019 at the Mumbrella Travel Marketing Award, we operate as My Holiday Centre & Holiday Exclusives, providing holiday packages with everything taken care of. From flights & transfers to accommodation & experiences, we’re destination experts & hand-select the best inclusions for both our customers & partners alike. We’re one of Australia’s fastest-growing travel companies & one of the largest private corporations on the beautiful Gold Coast, where we employ a team of 200 fantastic people. We’re currently amidst an exciting growth phase, so we’re looking for talented professionals to join us for the ride.  WHO ARE WE LOOKING FOR? We’re seeking an experienced Cruise After Sales Consultant to join our amazing team.
Our Cruise After Sales Consultant is responsible for
Managing the travel bookings & needs of My Cruises customers after initial sale
Assisting with all existing booking queries via inbound & outbound calls & email
Managing customer service inboxes
Delivering timely & accurate details ensuring a smooth post-booking journey
Upselling additional nights & staterooms where required
Assisting with airline bookings, insurance quotes, issuance & pre-cruise check in systems
Documentation & booking amendments, plus cancellations, receipting & payments where required
WE’D LOVE TO HEAR FROM YOU IF YOU HAVE:
Excellent time management skills & ability to meet productivity targets
Proven account management & customer service abilities
The ability to work without supervision & within a team
Strong attention to detail & commitment to quality
An innate ability to interpret customer needs & to service proactively
A solutions-oriented, positive & highly motivated approach
Strong written & verbal communication skills
WHAT’S IN IT FOR YOU?
Boost your career in a well-recognised brand in an exciting industry
Access to exclusive discounts on flights, accommodation, cruises, tours & more
Free & confidential access to your own health consultants & financial advisors
Beachside offices located in beautiful Broadbeach on the Gold Coast


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