Data Support Team Manager
If you love data, we have lots of it and this position is for you!
We are seeking a talented support manager to lead our data support team. You will be responsible for leading a team that oversees the collection and quality control of data from our internal business units globally.
As the data support team manager, you should have a background in assessing data quality, organizing the collection of data and servicing the internal business. The position requires a problem-solving attitude with an ability to motivate your team to achieve specific goals.
In this role, you will work closely with our Global Product Owner for Data to organize the ongoing collection of data across our equity and partner business units. It will also require you to act as the escalation point person for all critical data issues.
Responsibilities:
Prioritize incoming support cases
Analyze client data to identify issues before they are released into production
Identify and implement improvements and communicate feedback to the leadership team
Organize and track the loading of data across multiple business units
Conduct regular 1:1’s with team members and provide effective feedback for continuous improvement
Maintain technical knowledgebase for the support team as well as the business
Develop practical SLA’s using reports and data analysis
Requirements:
2 to 5 years’ experience in a similar role
Effective communication skills
Clear analytical thinker
Support of SLA’s
Experience with support ticketing tools similar to Zendesk, Service Now or Freshdesk
Surface level knowledge with Azure DevOps or Jira
Basic understanding of relational databases
T-SQL or SQL
Salesforce or similar CRM
Understanding of ETL (Extract Transform & Load)
Power BI or similar BI stack is a plus
Effective level zero support is a plus
Global support management is a plus
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Location – Boston, MA
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.
