FCM – Customer Implementation Manager – Remote, USFlight Centre Travel Group
Customer Implementation Manager Job Description
This role is office based, and entails liaising with both internal and external customers. It requires an ability to work under frequent deadlines, foster a positive and proactive attitude toward the customer, and effectively represent the value of FCM Travel Solutions in every client interaction.
Candidates must be able to handle multiple ongoing projects, influence people, and work to promote the benefits of using FCM as a travel management company.
Act as project manager on comprehensive client implementation projects.
Attend client meetings with BDM when required, to discuss the implementation process.
Build and foster relationships with client to ensure trust and value.
Facilitate internal meetings.
Create and update implementation processes to include:
Pre-implementation documents and processes
Traveler profiles and portal
Travel policy and form of payment
Online booking tools
Client reporting and communication
Skills and experience required:
Strong organizational skills and attention to detail
Clear communication and customer service skills
Ability to adhere to strict procedures and timelines
Project management experience
Industry experience in a travel management company preferred but not required
Sales skills and experience preferred but not required
What FCTG USA can offer you:
Strengths based culture
Fun and flexible work environment
Relaxed dress attire
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
In-house travel planner to book discounted hotel & air
National/International Award Nights
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental after one full month of employment
Generous paid-time off policy
Free and confidential access to our in-house financial advisor (401K, Stock Plan)
Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact firstname.lastname@example.org if you need any assistance.
Visa Sponsorship: Employment eligibility to work with Flight Centre Travel Group in the USA is required as the company will not pursue visa sponsorship for this position.
Location: Remote, US