Group Travel Business LeaderFlight Centre Travel Group
About the leadership opportunity – Full time role – based in Sydney or Melbourne
This is a fantastic opportunity to lead an expanding team nationally and play a key role in the exciting return of corporate and specialist group travel across the Australian market. We are looking for an authentic leader who can drive business performance and efficiency as well as foster a team culture of fun, collaboration, diversity, creative thinking, and customer centricity.
Reporting to FCM Meeting and Events General Manager you will be a part of the FCM M&E SWOT team.
If you have a passion for bringing people together; more specifically group travel logistics, are inspired to support, challenge and professionally develop a team, and have proven experience at delivering exceptional customer service, we’d love to hear from you.
The Group Travel National Business Leader is the customer, operational and technical expert.
You will lead with a customer-centric mindset and display sound commercial and business sense to drive customer success, employee satisfaction and business goals.
This role is instrumental in the development and performance of the team nationally including a strong focus on productivity and customer growth & retention.
Lead by example by building and maintaining collaborative and trusted relationships both internally and externally.
Help define and continually improve one best way financial processes and workflow.
Responsible for risk management through assessing, troubleshooting and providing creative solutions across a varying range of customer scenarios.
Strong communication, superior presentation and negotiation skills.
Superior knowledge of FCM Meeting and Events marketing, pricing and product strategies.
Deliver valuable insights and expertise on the industry to the business and customers.
All about you:
GDS – SABRE
Microsoft Office skills – essential specifically Excel
Group booking platforms – VA GSO and Qantas Groups experience is non-essential
Event Management Technology – EventsAir experience is non-essential
Project Management Software – wrike experience is non-essential
Proven successful leadership experience is essential
Minimum 5 years in the MICE and travel industry
Previous experience in customer facing roles
Remuneration and benefits:
Generous remuneration structure
Travel discounts, in-house financial and health services, access to an internal gym
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, Brighter Futures programs.
FCM Meetings and Events also align with 5 of the United Nation’s sustainable development goals and have strategic partnerships with both SolarBuddy and SouthPole.
If you understand the importance of being an empathetic & inspirational leader as well as a trusted Group Travel expert, then consider FCM Meetings and Events and apply now!