Job Description

Job Purpose:
Operations Coordinators will play a key role in supporting the Group Networks on all operational needs.
Coordinator will work with sales consultants to minimize risk, streamline processes, and create innovative solutions to everyday problems.  Accuracy of hotel contracts, creating room agreements and creating and maintaining customer websites using Groups platforms as well as rooming lists and net sheets for finalization.
In addition, this role will primarily be focused on ensuring all financials of the Groups are met in a timely manner, including hotel deposits, final payments, attrition, and reduction of excess rooms are upheld in accordance with our weekly reporting. 
This coordinator will work with Network Managers and consultants to ensure proper documentation is sent to OPS to remove and minimize risk on timely payments and excess rooms held that are not fulfilled.  Coordinator will also be working with hotel partners to validate payments, and attrition dates adhered to.
Key Goals:
Minimize financial risk on all active Groups
Review hotel contracts and prepare Room Agreement and websites with accuracy for the sales team
Provide final rooming lists to the hotel partners upon finalization
Preparation and set up of all travel documents for  Groups traveling
Monthly SMS text communication to Groups on important communication
Changes and Cancellation processes of existing Groups to support selling consultants
Maintain 24–48-hour turnaround time on all consultant requests

Skills & Capabilities

Description

Exemplifies Personal Drive, Operates with Integrity, and Communicates with Influence

Ability to communicate effectively with all audiences and across various mediums to convey information
Fosters and maintains relationships within their team and across the business
A Self-Starter with the ability to pivot quickly due to changing demands
Ability to manage change through effective communication

Strong knowledge of Computer skills  with  Excel, outlook, and general understating of computer systems. Business Acumen and operational aptitude

Ability to learn and navigate all Group platforms including new Soft Trip platform launching June 30th.
Full knowledge of all basic computer skills including Zendesk platform.
 

Excellent administration and organization skills

Strong understanding of the Liberty Travel Groups Sales process
Ability to work as part of a team
Good written communication skills
 

Time Management & Accuracy

Highly organized approach to work and strong attention to detail
Ability to work on multiple tasks at the same time, completing within required period and to a quality standard

Professionalism & Passion

Leads by example across all facets of the business
Demonstrated passion and energy for the values and systems that are integral to Flight Centre’s success
Flexibility and adaptability

Benefits Include:
Generous remuneration structure
Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401K program
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

Important information about our application process:
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Location: Remote, US
Please note that in order for you to successfully submit your application, you’ll need to reside in:
-New Jersey
-Pennsylvania
-New York
-Connecticut
FCTG USA is an affirmative action – equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!