About the opportunity:
We are currently searching for a Salesforce Regional Enablement Lead based in APAC as part of our Platform Success stream.
The ideal candidate will be an engaging and passionate leader who lives and breathes Salesforce. They will ultimately be responsible for the management, adoption, engagement and enablement of the Salesforce.com platform throughout APAC for our Corporate businesses.
This role can be based in Brisbane, Sydney or Melbourne, with flexible work arrangements available.
Responsibilities:
Drive Adoption and Engagement of the Salesforce.com platform
Act as a Business Partner to all Corporate Senior Leadership in the APAC region
Drive the development of user engagement plans/processes to ensure effective engagement with the platform (e.g. through training and user engagement)
Focus on delivering “global” solutions over “local” solutions
Drive the creation and maintenance of product/feature documentation for users
Help identify and prioritise innovative solutions to improve the business’s return on investment in the platform
Travel to attend stakeholder meetings as required
Management and Support of the Salesforce.com platform
Continually analyse existing systems and processes to identify areas for improvement in the enablement and support stream
Drive adherence to global governance/release management processes to ensure system integrity
Ensure support SLA is maintained within the global support teams
Identity and drive the implementation of improvements and efficiency gains within the enablement stream.
Maintain Salesforce product knowledge, as well as relevant third-party applications
Ensure data within the platform is maintained to a high quality
Co-ordinate the delivery of system enhancements in existing features and functionality within the enablement team in conjunction with the design advisory group
Prioritise the creation and maintenance of a global support knowledge article library
Leadership
Provide guidance, leadership, mentorship, and support to the global Support Administrators in the platform success stream
Conduct monthly one on ones with all local team members, including development needs, motivation, and individual performance KPI’s
Help manage the global support workload throughout the platform success stream ensuring adequate coverage, delegate where necessary and encourage teamwork
Ensure business communication systems are followed
Recruit new team members, where necessary
Help track and communicate global enablement steam KPIs
Control costs incurred by the team, and where possible, by the business
About You
Minimum 10 years of work history
Proven leadership and teamwork experience
Proven process improvement and change management experience
Strong client/stakeholder engagement capabilities
Salesforce Admin Experience is desirable but not essential.
About the Benefits
Generous remuneration structure
Travel discounts, in-house financial and health services, access to internal 24/7 gym
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun, flexible and inclusive work environment
Proud Corporate Social Responsibility platform
