Salesforce Technical Lead

Flight Centre Travel Group
Queensland
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Function : Corporate & Group Travel, Information & Technology
Type : Full time

Job Description

The Salesforce.com Technology Team (Global) provides technical expertise, global governance and support across the Salesforce.com platform within Flight Centre.   The Salesforce Technical Lead will provide advice and guidance around technical design decisions on the Salesforce.com platform. The Tech Lead role will provide technical expertise across one or many streams of:
Sales
Account Management
Operations
Responsiblities :
Understand Salesforce.com database structure and governance rules
Write test classes & perform system testing
Deploy code within deployment management process framework
Configure objects, fields, layouts etc in Saleforce.com, ensuring alignment with requirements and existing security and structure
Liaise with business analysts, development team, architect and members of the global Lighthouse team to establish best solution for new work
Support administrators and training personnel located within deployed countries via case management and knowledge of the system
Ensure the customised Salesforce.com instance has good quality training, user support and release documentation which is consistent in content and aligns with business understanding
Participate in the evolution of team best practices, standards and policies
Communicate and work with other members of this team closely to ensure project and business needs are met
About the team :
Internal System Integrator/Vendor
Diverse Project Portfolio (~30+ Active Projects)
One of the leading Centre Of Excellence team’s in Australia
Project Delivery, Governance, Training & Support Function
Internal consultancy charging model
Global footprint and recognition
About our Sales Force Org:
Main org implemented March 2007
3 Orgs – Main org has ~3000 users
Deployed to 22 countries
Sales Cloud, Service Cloud, Wave Analytics
Partner Community for network of 90+ Countries
Multiple Apps – Eloqua, Conga, Docusign, Clicktools, Jitterbit, Heroku +more
One of the leading Salesforce orgs in Australia
To be successful in this role you will demonstrate :
Problem solving
Clear analytical thinking
Business Acumen
Communication Skills
Commitment to personal learning and development
Relationship building
Time management
Experience with Salesforce.com or a CRM Application, project / software development lifecycle experience, Flight Centre business experience
Applications being accepted from 17 May 2021 until 14 June 2021


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