Software Support Specialist – Remote, US

Flight Centre Travel Group
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Function : Information & Technology
Type : Full time

Job Description

Title: Software Support SpecialistReports to: Global Support Team Lead
Working Remote – FlightCentre USA, Waltham MAWe are looking for a bright, energetic, and talented Global Support Specialist who is highly technical, creative, and extremely user-focused. We specialize in development of web and mobile travel applications, information driven solutions, and ways to align technology solutions with business objectives.
Role Overview
As a FlightCentre Global Support Specialist you will assist in supporting our travel applications across the global business.
Key Qualifications
Passion for troubleshooting and trying to solve problems
Ability to translate technical details into layman terms to help assist customer understanding of technologies
Detail oriented
Ability to work in a fast pace environment
Ability to time manage and prioritize support cases
Comfortable supporting end users across email and phone
Assisting the team in product documentation such as knowledge base articles
Required Technical and Professional Expertise
Strong understanding of SAML technology
Strong ability to run SQL queries and familiarity with working in SQL databases
Experience with using API
Must have experience in a customer technology support role
Experience in troubleshooting web applications and SQL applications
Not Required, but Nice to Have
Experience working in ticketing systems such as SalesForce and Zendesk
Experience in coding: JavaScript, C#, ASP.NET
Familiarity working in a Global role
Travel Industry experience
Preferred Education Background
Bachelor’s degree in Computer Science, Engineering, MIS or related field or an equivalent combination of education and experience.
Preferred Years of Work Experience2+ years of professional experience.
Our Tech Stack
.Net Core, .NET Framework, Windows, IIS
JavaScript, jQuery, HTML, CSS, SASS, Bootstrap, AJAX
Vue.js, Knockout
SQL Server
What FCTG USA can offer you:
Strengths based culture
Fun and flexible work environment
Relaxed dress attire
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
In-house travel planner to book discounted hotel & air
National/International Award Nights
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental after one full month of employment
401K program
Generous paid-time off policy 
Free and confidential access to our in-house financial advisor (401K, Stock Plan)
Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance. 
Visa Sponsorship: Employment eligibility to work with Flight Centre Travel Group in the USA is required as the company will not pursue visa sponsorship for this position.
Location: Remote, US

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