Workflow Associate
In conjunction with the Workflow Manager the Associate monitors, and coordinates the daily activities of the workflow and queues of the Distribution area. Sets the priorities of contracts, updates, specials, and projects for destination. Collaborates daily with other teams, particularly procurement and outsourcing teams. Uses defined processes and independent judgement to properly defuse escalated or more complex issues in the most expedient manner possible. Maintain strong relationships with our supplier partners to increase speed to market. Ensure that content is entered in an accurately, consistently and timely manner, thus maximizing TTV and allowing for ease of sale to the selling partners.
Key Compentencies
Provide outstanding service to internal business and external suppliers
Focus on customer needs
Foster open communication
Listen actively
Practices information sharing
Professional and friendly in dealing with internal business and external suppliers
Builds and sustains productive relationships
Establishes rapport with suppliers
Identifies and understands issues, problems, and opportunities
Compares data from different sources to draw conclusions and make recommendations
Takes actions that are consistent with available facts, constraints, and probable consequences
Accountabilities
Manage workflow of incoming contracts, specials, and promotions to increase speed to market and support the strategy of the team. Liaise with procurement, suppliers, and other teams to ensure management of any escalations in a timely manner.
Ensure issues and recommendations with regard to programs, tools, projects, and processes are properly being followed.
Maximize availability of product
Prioritization of product
Achievement of overall Revenue Targets
Contracting Timelines and turnaround SLA’s achieved
Analysis of data
Skills & Capabilities
TravelBox, Hotelhub, Travolutionary back office system/s experience
Microsoft office – Excel experience essential
Demonstrate detailed knowledge of travel industry and Flight Centre Wholesale Businesses
High attention to detail and ability to resolve issues
Setting, managing and meeting work timelines
Qualifications
Bachelor’s Degree desirable
Extensive knowledge of FCTG/GLS processes, functions, and strategies. Worked in FCTG area for 2+ years
