The call centre will have a specialist team of Arabic and English-speaking staff to provide Saudi callers with a quick service to book vehicle of their choice and prepay for it in local currency.
The call centre has already been receiving calls from Saudi travellers requiring car rentals for overseas summer holidays in key destinations such as the US, and Europe, and in popular Middle East locations.
The new call centre operates round-the-clock, and bookings can be made from within Saudi by calling 9200 05561. Direct phone links for callers from the other GCC countries, and the Levant, will be rolled out over the next six months.
“This is a new and significant addition as well as a cost saving service. We aim to offer the most competitive rates for outbound bookings,” said Ali Alireza, chairman of Al Wasilah Rent a Car, the Hertz Franchisee in Saudi Arabia.
Instead of paying for car rentals on arrival at their destination, Saudi callers can take advantage of attractive pre-paid rates and pay in local currency through the call centre. Options include the ‘Green Collection’ of fuel efficient, eco-friendly cars that are easier on the environment, and the wallet, and the ‘Prestige Collection’ which includes names like Mercedes, BMW and Porsche.