Indonesian airlines to pay for flight delays?
Contributors are not employed, compensated or governed by TD, opinions and statements are from the contributor directly
The Indonesian Ministry of Transportation is planning to soon require Indonesian air operators to pay compensation to their passengers if their flights are delayed.
According to a report in Bali Update (http://www.balidiscovery.com/), the Director of Certification and Airworthiness for the Directorate General of Air Communications, Yulris Hasibuan, was quoted saying that this would improve customer service for Indonesian airline passengers. The compensation amount remains undecided but Hasibuan said the basis for such payments is found in consumer protection laws. Hasibuan suggested that for two hour delays, airlines would be asked to provide money or food for their passengers. Those running more than three hours late would be expected compensate financially, though the amount is undecided.
In a sampling, Bali Update said about 61% of 4,47 flights operating from Jakarta’s Soekarno Hatta International Airport, suffered delays. It said 937 flights departed an hour or more behind schedule. Understandably, Bali Update said, commercial air operators reminded that such a programme remains “only an idea”.
Comments are closed.