Jetstar plans web check-ins, airport kiosks
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The airline has signed an A$3 million (US$2.68 million) agreement with IBM to introduce check-in kiosks at Melbourne, Sydney, Brisbane and Avalon airports and says it could extend the system to other airports, news.com.au reported.
The first of 32 airport check-in kiosks is to open at Melbourne airport with web check-in introduced at the same time.
Kiosks at the other three airports are expected to be operating before the end of the year.
The strategy puts Jetstar on a par with Qantas and competitor Virgin Blue and will help it handle a 40% growth in capacity as it takes delivery of nine additional Airbus A320s by March 2009, the report said.
Jetstar spokesman Simon Westaway was quoted saying that Melbourne was chosen for the roll-out because significant growth at the terminal in recent years had put pressure on check-in facilities.
“Overseas, web check-in at low-cost airlines is between 40% and 70% (of all check-ins).
“Australians are very tech-savvy and the vast majority have access to high-speed Internet either at work or at home,” he was quoted saying.
The report said the airline is also looking at other ways it can use technology to streamline the check-in process, including simplifying the process of dropping off luggage.
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