Based out of the Home office and reporting to the Regional Operations Manager Japan this position will act as a regional link and communication vehicle between CEOs, local office and Base Camp facilitating communication from the field.
The role supports the continued push to create an overall high level of regional job satisfaction, managing the growth by sound planning on the needs and sense of affiliation with G Adventures through continued support and training as well as continuing to spread Company Culture and Core Values, connecting all CEO’s in the region to the G Adventures global community.
The Role will further support Operational objectives in the region through providing input to Product development and execution.
CEO recruitment, hiring and termination as needed, including but not limited to CEO application review, phone and face-to-face interviews, office-based training sessions and on-the-road training
Provide ongoing training to supplier CEOs as needed while keeping all training costs to budget.
Attract, promote and retain talent
Planning for High and Low season and longer term strategies for development.
Identifying Training needs – communicating same to shareholders including G Force in a timely manner.
Prepare monthly performance reports of all CEOs.
Development of efficient CEO reviews.
Communication link with CEO Global Management team.
Budgetary accountability – ensuring there is greater efficiency.
Market intelligence research on competitors positioning in CEO related area (salary, policy, facilities, training)
Set the regional CEO KPIs in conjunction with ROM and develop strategy towards achieving it
CEO first aid qualifications maintenance and monitoring as needed.
Reading CEO trip comments and responding as required, including communicating any costing, product or operational information on to Manager.
Creation and maintenance of informational documents and tools for CEOs
Assist team in complaint resolution related to CEOs as needed.
Assessing need for and ordering G CEO gear to promote global branding initiatives.
Assist in the development and utilization of the YODA CEO role
Assist with critical incident management as needed.
daily check and find solution when related with CEOs of the Cases
Assisting with Product development as required.
Assisting with Customer Service incidents
Responding to Sales and Operations inquiries as required.
Any other tasks as requested by Regional Operations Manager and General Manager Asia
Strong knowledge and practice of G Adventures company culture and Core values
Experience in Japan as tour destination with an understanding of realities
Customer service mindset with a positive and innovative attitude
Ability to exercise discretion and confidentiality with Ability to consult, negotiate and influence others
A collaborative team player, able to work with and consult a number of different stakeholders
Good strategic thinking skills, able to plan ahead and forecast possible challenges.
Ability to lead and motivate others to excel
Strong reasoning skills and a high level of attention to detail
Ability to work independently with initiative and possess confidence in decision-making.
Must be able to work a flexible scheduleDifferent cultural realities.
Discretion and confidentiality of office related projects
Commitment to and understanding of the importance of Service to our Travelers.
G Adventures is a small-group adventure travel company and social enterprise founded in Toronto, Ontario, Canada. It offers more than 700 different tours in more than 100 countries, and carries 200,000 travellers from 160 countries each year.