Country Manager CambodiaICS TRAVEL GROUP
29 Nov 2018
Summary of Job Purpose
- To provide unique travel experiences to ICS guests.
- The role will involve providing direction and execution of operational strategies meeting ICS quality standards.
- To manage country operations to ensure that all details of the company’s tour activities are delivered in a time and cost effective manner.
- The Country Manager is also a key stakeholder in sourcing and procuring all suppliers in Cambodia as well as managing Local Sales.
- Prepare and organize all necessary works to operate all tour bookings in an accurate and timely manner
- Ensure all team members are comfortable with the reservations system and ICS procedures
- Effectively execute quality control
- Manage ICS and TO materials to ensure good corporate identity
- Provide ongoing development, assessment and management of guides
- Effectively liaise with all concerned departments (including offices abroad) to solve operational problems and urgent issues during and outside office hours
- Provide Guests Relations services where applicable (welcome calls, medical assistance etc)
- Source, contract, evaluate and manage the relationship with all suppliers and partners of ICS in Cambodia
- Ensure ICS is always paying the best rates
- Provide creative ideas to launch exciting new travel experiences in Cambodia
- Disseminate relevant product knowledge to the Product Department in an accurate and timely manner
- Assist in providing market intelligence in order to identify and develop new products and new itineraries as per Company’ strategy to uphold its leading position as Cambodia specialist
- Regularly report all recommendations to improve itinerary and tour programmers content, quality of service and profitabilityLocal Sales
- Identify, implement and monitor commercial opportunities to raise revenue where and when possible.Finance
- Supervise reports for the head office including weekly cash planning and monthly financial and local sales reports
- Support with the yearly budget planning
- Control and monitor all expenses
- Recruit, train and manage the whole Cambodian team
Address: Siem Reap, Cambodia
Benefits & Perks
About The Company
Tour Operator & Travel Agencies, MICE/Conferences and Events
200 to 500 employees
ICS Travel Group is Asia’s premier destination management company with over 24 years of experience providing a wide range of travel services. We specialise in creating authentic, tailor-made programmes to: Vietnam • Cambodia • Myanmar • Indonesia • Thailand • Laos • India • Bhutan • Nepal • Sri Lanka...