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Inbound Executive – Spanish Markets | Asian Trails Malaysia

Asian Trails
Salary available upon request
Federal Territory Of Kuala Lumpur, Malaysia
19 Jun 2019
Industry : Travel Agent or Tour Operator
Sector : DMC (Destination Management Company)
Department : Customer Service
Type : Full-Time
Work Sponsorship : Available
Experience : 1 to 3 Years
Vacancies : 1
Job Status : Active

Job Description

Purpose of the role

Asian Trails Malaysia’s role for Inbound Executive is a key position for communication between the Asian Trails office and its Spanish, Portuguese and Latin American partners to fulfil need of its customers.  A large part of the role is to ensure that quotations, reservations and itineraries are created in line with the customer’s requirement in a professional, time manner. Based in Kuala Lumpur, the ideal candidate will become a part of a great team of travel professionals in Malaysia.

Overall Responsibilities

  • Responsible for product development for Spanish-speaking markets in Malaysia and Singapore.
  • Preparing quotations for tailor-made itineraries and brochure production.
  • Quotation and negotiating special rates with hotels and suppliers.
  • Organization and participating in familiarization trips.
  • Site inspections to hotels, tours and visit sites.
  • Development of Spanish speaking source markets to increase sales opportunities.
  • Follow up with invoicing and payment collections from agents.
  • Build a professional and trust relationship with clients and suppliers.
  • Complaint handling and resolving issues
  • Perform sales calls on behalf of Asian Trails in the Spanish-speaking markets.
  • Actively involved in the training of the Reservation staff.
  • Other tasks as assigned by the Inbound Manager


  • A diploma/degree in Tourism/Hospitality or equivalent is required for this position
  • Minimum between 1 to 3 years’ working experiences in similar capacity
  • Experience in the inbound travel industry is an advantage, not a requisite
  • Good command of the English language is a must (reading, writing and speaking)
  • Fluent in Spanish (speaking, reading and writing) is seen as a must. Knowledge of Italian and/or Portuguese is seen as an advantage.
  • Able to start immediately.
  • Possess organizational skills and proper communication skills with its supervisor
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak seasons
  • A “Can Do” attitude and positive thinking that includes creative thinking is an asset
  • This position is available for foreign nationals, fluent in Spanish

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Work Location

Address: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Benefits & Perks

Company outings
Competitive salaries
Paid sick days
Professional development

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