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Manager of Travel Design & Reservation

Panorama Destination  •  Salary available upon request
Work location: Bangkok, Thailand
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Industry : Travel Agent or Tour Operator
Sector : DMC (Destination Management Company)
Department : Sales
Employment Type : Full-Time
Work Sponsorship : Available
Experience : 3 to 5 Years
Vacancies : 1
Job Status : Active
Job Description

Manager Travel Design & Reservations manages, supervises and motivates the Travel Design & Reservations Department / team dedicated to the Worldwide source markets. The Manager gives guidance to the team and helps the team in problem solving. In addition, the manager assists our clients (tour operators or travel agents) from the Worldwide markets in making travel arrangements for either business or holiday purposes (Individual Travelers or Group Travelers, group series or tailor-made itineraries). The Manager helps providing quotes to find the best value options available or based on client’s preferences and then make bookings for airfare to the Operations & Logistics department, accommodation (villa, resort or hotels), sightseeing, activities, signature experiences and other travel related activities our client may need.

Key areas of accountability and responsibility

  • Grow revenue for Panorama Destination
  • Manage the team members to meet company’s goal
  • Daily email correspondence with our clients and our suppliers (12 to 24 hours reply policy)
  • Create  travel itineraries and quotations based on our client’s preferences and budget guidelines
  • Book and reserve hotels, resorts, villas, air tickets and other travel related activities
  • Key in bookings and their components into company’s system
  • Issue invoice from company’s system and coordinate with the Finance and Accounting Department regarding payments
  • Issue travel documents such as vouchers, itineraries etc.
  • Coordinate logistics with our operations & logistics department, branches throughout Thailand to ensure the smooth operation of our clients travel itinerary
  • If needed, meet VVIP agents or clients (tour leader etc.) when traveling to Thailand and provide logistical support wherever needed
  • Conduct site and hotels inspections to ensure continuous product knowledge within Thailand
  • Establish and maintain excellent relationship with our suppliers (hotels, resorts, villas etc.) and our clients (travel agents and tour operators)
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing
  • Ensure good communication within different internal departments such as Finance & Accounting and Data Entry
  • Provide support to Management if needed

Qualifications:

  • Thai or expat
  • Age 35-50
  • Good command on English Communication, having French is a plus
  • Bachelor’s degree or higher in Tourism or related field
  • 3-5 years’ experience in Inbound/Travel Design and Reservation in DMC
  • Good organizational skills with an attention to detail
  • Having leadership skills and able to lead and motivate team
  • To have traveled widely within Thailand
  • To be able to work in a fast-paced environment
  • A strong focus on sales and negotiation skills
  • Friendly attitude and high customer service skills
  • Computer literate (Office 365, MS Office, Emailing, Google and Travel Software)

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About The Company


Panorama Destination

Lumpini, Bangkok 10330 Thailand   Travel Agent or Tour Operator
DMC (Destination Management Company)

Overview

Panorama Destination was founded in December 1999 and is made up of more than a thousand travel professionals and licensed tour guides, specialising in inbound travel services. We operate a network of offices across Indonesia, Thailand, Malaysia and soon Vietnam, providing unmatched tourism services. In accordance with our commitment to sustainable tourism, we are a certified Travelife Sustainability Partner.

Benefits & Perks:
Competitive salaries
Health insurance
Professional development

Jobs available: 2

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