Operations Executive

Panorama Destination  •  Salary available upon request
Work location: Bangkok, Thailand
Industry : Travel Agent or Tour Operator
Sector : DMC (Destination Management Company)
Department : Customer Service
Employment Type : Full-Time
Work Sponsorship : Local contract only
Experience : 1 to 3 Years
Vacancies : 1
Job Status : Expired
Job Description

Job Overview

To accurately and in a timely manner receive, book and confirm suppliers, restaurant and excursion booking requests for services required by our internal and external clients. Prepare guide itineraries & briefings, fact sheets, job orders, cash advances, optional sales clearances, vouchers and guests documentation. Follow-up on tour reports. Execute day-to-day operations for group series and first contact person for Thai guides. Coordinate and monitor operational issues, quality control and reporting. Manage /update operational costs and data in Tour plan system.


Key areas of accountability and responsibility

  • Manage daily bookings for FIT, GIT, Incentives and Fam Trips
  • Cross check the accuracy of itinerary and communicate with TD&R
  • Assign guides and drivers
  • Provide special attention to VIPs, Inspections and manage the special requests to meet client’s expectation
  • Grow revenue from Optional Tours selling
  • Administration support such as Job Orders, Cash Advance, Guide Fee, Vouchers and other relevant documents for the tours
  • Manage branding requirement from agents with guides, drivers and suppliers
  • Provide briefing and debriefing to guides
  • Manage reservation to local suppliers to secure seats such as restaurants, local transport, activities in advance
  • Handle 24/7 Emergency Calls (rotation basis) and manage the report on daily basis
  • Organize Annual Guide Training and act as a facilitator to lead the session
  • Participate in Staff Inspection Trips as per scheduling
  • Raise issues with solutions to Team Leader/Operation Manager
  • Ad hoc tasks as needed and requested by Team Leader/OPM


Required knowledge, skills and attributes

  • Good command of English and Communication
  • Strong organizational skills and result oriented
  • Have ability to work under pressure
  • Good experience of customer-orientation; able to manage customer’s satisfaction
  • Flexiblity and priority and meet with the short timeline
  • Have sense of emergency and able to response to the problem with resolutions 24/7
  • Have knowledge about Thailand tour products and available services
  • Have strong people skills; able to manage guides and suppliers to meet with company’s standard
  • Excellent communication skills; to internal and external parties
  • Computer literate (Office 365, MS Office, Emailing, Google and Travel Software)
  • Thai national only

Read Full Job Description

About The Company

Panorama Destination

Lumpini, Bangkok 10330 Thailand   Travel Agent or Tour Operator
DMC (Destination Management Company)


Panorama Destination was founded in December 1999 and is made up of more than a thousand travel professionals and licensed tour guides, specialising in inbound travel services. We operate a network of offices across Indonesia, Thailand, Malaysia and soon Vietnam, providing unmatched tourism services. In accordance with our commitment to sustainable tourism, we are a certified Travelife Sustainability Partner.

Benefits & Perks:
Competitive salaries
Health insurance
Professional development

Jobs available: 2

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