KATE, SITA’s robot check-in kiosk aiming to “relegate check-in queues to the past” debuts in Japan

 KATE, SITA’s intelligent check-in kiosk, was debuted this week at Kansai International Airport in Osaka Bay, Japan. 

KATE will autonomously move to congested areas in the airport with the aim to reduce check-in queues. Kansai Airports, the operator of Kansai International Airport (KIX) and Osaka International Airport (ITAMI), is working with SITA on a trial the kiosk. Attendees at a press conference launcing the events saw a demonstration of the robot’s capabilities.

“Japan has always been a forerunner in robotic innovations”
– Sumesh Patel, SITA president, Asia Pacific

With the help of artificial intelligence and geonavigation, the kiosk moved to areas of the airport where additional check-in services were required. KATE’s collision avoidance technology, combined with various data sources, decides where it should be – whether at a busy area to ease congestion or to a docking station to recharge when power source runs low.

The trial with KATE at Kansai will run for one month starting in February at Terminal 1, with many airlines including Air France, Air China, Cathay Pacific Airways, Japan Airlines, Korean Air, KLM, All Nippon Airways, Asiana Airlines and United Airlines.

Sumesh Patel, SITA president, Asia Pacific, said: “Japan has always been a forerunner in robotic innovations and intelligent technology. It is no surprise that Kansai Airports is leading the industry with the trial of SITA’s intelligent check-in kiosk, KATE.

“SITA has been the technology partner of Kansai Airports for the past three years, and we are thrilled to be partnering with the airport to introduce intelligent machines to improve the passenger experience. We will work with Kansai Airport to evaluate how this new technology is able to provide an even better traveler experience at the airport.”

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