To provide an additional level of service and guest comfort, during and after the current situation, Kempinski has debuted its ‘Kempinski White Glove Service’. Now that several closed Kempinski Hotels have reopened their doors, the company’s operational strategy and quality management team has launched the service, covering all areas of the luxury hotels while keeping in line with the regional safety and health regulations.
To fully support the execution of the programme, an ‘extremely comprehensive guidebook’ has been created by the operational strategy and quality management team. The 50-page guidebook covers a variety of measures that are to be taken in all departments of the hotels, ranging from arrival of the guests to setup of public areas, food and beverage to housekeeping, spa areas and meeting spaces.
When it comes to the employees, they will be carrying gloves during all guest interactions, as well as masks, which have been produced for the hotel chain by Italian hotel uniform designer Maurel, carrying the patterns of the Kempinski flower print.
Part of the amenities in all guest rooms will be mini hand sanitizers and guest masks. While hotel teams have to keep their distance to the guests of at least six feet, all furniture in public areas has to be rearranged to keep social distancing rules for the convenience of guests.