Klook, line and sinker: Shangri-La and tour operator announce new partnership

Hong Kong-based start up and fast-rising tour booking platform Klook has unveiled its brand new a global strategic partnership with Shangri-La Hotels and Resorts, which will hook hotels guests up with the local activities to enhance their hotel and experience during their stay.

“By delivering additional hotel and in-destination features, we are strengthening the value proposition for guests in line with their widening needs and giving them more inspiring choices during their travels,” said Irene Lin, Shangri-La executive vice president of marketing.

“Collaborating with Klook will allow us to offer guests a deeper discovery of local experiences and we’re excited the partnership will open up many more memorable moments to guests in and beyond Shangri-La hotels worldwide.”

“Smart, convenient, and cash-free solutions”

Anita Ngai, chief revenue officer at Klook, added: ‘The luxury traveller is more tech-savvy than ever as they are seeking smart, convenient, and cash-free solutions, and we’re continually enriching Klook’s services to make the platform suitable and engaging for all types of travellers. We’re excited to be innovating on a series of initiatives with Shangri-La – Klook Concierge and Golden Circle redemption programme are just the start of an exciting partnership ahead.”

Wee Kee Ng from Shangri-La and Anita Ngai from Klook

Future developments

Klook and Shangri-La will initially collaborate on the following:

Klook Concierge: In December 2018, Shangri-La Hotel, Bangkok; Shangri-La Hotel, Singapore and Kowloon Shangri-La, Hong Kong will be the inaugural hotels to debut the Klook Concierge service.

Guests can discover and book Klook experiences throughout their stay via a tablet at the hotel concierge, even at the last minute, and redeem via a QR code or e-voucher. In addition, Shangri- La’s Golden Circle members can earn Golden Circle Award Points for each experience booked through the Klook Concierge.

To mark the partnership launch, Shangri-La will offer Golden Circle members 100 Golden Circle Award Points on every booking on the Klook Concierge, while Klook will offer a platform-wide discount of 5% on its experiences until 28 February 2019.

Golden Circle Award Point Redemption: All Shangri-La’s Golden Circle members have the option to redeem their points for selected Klook experiences in Singapore, Bangkok, Beijing and Shanghai in December 2018. This will expand to over 60,000 Klook experiences in quarter three 2019, from must-eats and unique tours to local transport and popular attractions.

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