Malaysia Airlines passengers told to print own baggage tags

Malaysia Airlines' check-in kiosks at KLIA (credit: Sorbis)
Malaysia Airlines’ check-in kiosks at KLIA (credit: Sorbis)

Malaysia Airlines is demanding that all economy class passengers now print their own baggage tags.

The new rule, which comes into effect on 18 August 2016 on all flights departing Kuala Lumpur International Airport, means that passengers will be required to use check-in kiosks to print their baggage tags, before proceeding to the baggage drop counter.

The national carrier said the move is in line with its “strategy to leverage on technology in order to simplify and reduce the time for check-in, giving customers more control over their travel experience”. It is also expected to help the airline cut costs, as it reduces the need for airport staff.

This is the first phase of a broader project which will eventually see passengers use self-baggage drop facilities by the fourth quarter of 2016.

Fifty check-in kiosks are now available in KLIA’s main departure hall.

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