Marriott certifies 128,000 agents
Marriott International has graduated more than 128,000 travel agents in 144 countries from its Hotel Excellence! (HE!) programme. This industry leading, self-paced training program, first introduced in 1999, was developed to maximize travel agents’ success in selling hotels for individual travel. The programme, offered in nine languages, instructs travel agents on how to recommend a more customised lodging solution, thus increasing customer satisfaction with the agent and hotel stay.
The online training programme offers audio, photography, interactive exercises, printable “take-away” information and a resource library.
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