New guidelines announced for mobility travel
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The new suggestions follow an increase in passengers that need mobility help, following a European law passed in 2008 that said all disabled or passengers with difficulty moving could receive assistance free of charge.
Designed to sit alongside the DfT’s Code of Practice, the guidelines focus on notifying airports and travel companies so they have resources in place, as well as covering what the booking process should say.
“Travelling if you have restricted mobility can be especially challenging and stressful without good planning and effective processes from airlines and agents. The CAA believes that pre-notification is the key to airports and airlines providing PRMs (passengers with reduced mobility) with the assistance that best suits their needs,” said Sandra Webber, director of consumer support at the CAA. “We think that this guidance will help travel companies and airports in ensuring that PRMs pre-notify their assistance needs to their travel company or airline, with a view to helping to ensure the airports provide appropriate assistance”.
The guidelines are available on ABTA’s website.