New Marriott app enables guest requests

Guests will be able to chat with hotel staff before or during their stay
Guests will be able to chat with hotel staff before or during their stay

Travellers staying at Marriott hotels will now be able to request a range of services or amenities from their smartphones.

Initially offered at the company’s Marriott Hotels & Resorts properties, the new Mobile Request option on the company’s mobile app enables guests to ask for specific amenities, such as extra towels and pillows.

“Some 75% of people travel with one or more mobile devices and the percentage is higher for younger travellers,” said Matthew Carroll, vice president of Marriott Hotels. “We know today’s travellers want a mobile experience built around their changing needs and desire to communicate on their terms. Mobile Request is the brand’s next evolution since our introduction of mobile check-in, checkout and room ready alerts worldwide.”

Mobile Request will be available to members of the Marriott Rewards loyalty programme. Members who have upcoming reservations will be able to instantly communicate with their hotel, either using a real-time chat service, or via a drop-down menu that allows guests to select the most requested services and amenities.

During the testing phase, Marriott said that Mobile Request proved beneficial for guests in transit who wanted to request services before arriving at the hotel, such as having a car to meet them at the airport.

The new app feature has already been introduced at 46 hotels and will be rolled out across the entire portfolio of the Marriott Hotels this summer.

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