New OAG solution aims to ease airport chaos
In the wake of recent problems caused by volcanic ash clouds, snow, strikes and operating problems, OAG has developed ‘Migo’, which aims to offer instant notifications to passengers in the event of disruption.
Intended for operational teams at airports, travel management companies and travel agents, the new tool highlights airport disruption via a traffic light system superimposed on a map. Pop-up ‘further information’ boxes explain the cause and extent of the disruption, while subsequent search screens deliver alternative routings to any passengers’ destination. These alternatives include a range of train schedules and road directions which can be printed or emailed to the traveller.
“Travellers generally recognise that severe weather and extraordinary events like the ash cloud are going to have a significant impact on flights,” said OAG’s Product Director, Emma Swinnerton. “The real frustration comes when they encounter huge difficulty in finding alternative ways to get to where they want to go and the understandable inability of airport and airline staff to give all the options.
“For the first time, Migo delivers all those answers in one easy-to-use, instantly accessible package and which will provide those companies with a real customer service advantage. They will quickly, easily and reliably be able to re-route and re-book travellers and get them round whatever the problem may be,” she added.
The patent for Migo is still pending, but OAG is intending to roll it out for PCs, tablets and iPads.