Positive reviews for ANA Dreamliners
ANA has reported positive feedback from passengers travelling on its new Boeing 787 Dreamliners.
In a customer satisfaction survey, 94.2% of passengers who have flown on ANA’s Dreamliners said the experience “met or exceeded expectations”, while a similar number (93.5%) said they preferred the Dreamliner to other aircraft they have experienced.
In addition, an overwhelming 98.7% of passengers said they would like to fly on the Dreamliner again, although only 23.5% said they would “go out of their way” to experience the aircraft again, either with ANA or any other airline.
ANA surveyed 780 passengers, 10% of whom took more than 25 air trips per year. Of those surveyed, just 12% had never heard of the Dreamliner before they got on board.
ANA was the launch customer of the B787 Dreamliner, taking delivery of its first aircraft in September last year. By 2017 it expects to operate a fleet of 55 Dreamliners.