Carlson Rezidor Group plans to roll out online check-in and check-out at Radisson Blu hotels later this year, Travel Daily has learned.
Eric de Neef, executive vice president and chief commercial officer at the hotel group told us the hotels are looking to introduce the new service by the end of this year to reduce queues and change hotel processes.
“Currently our interaction with guests is too focused on the hotel administration and not so much engagement, so having these functions will allow us to reduce queues and humanise technology in the service concept,” de Neef explained.
He did not rule out keyless entry but said there is at least ‘three years ahead’ until the process is more secure.
De Neef also revealed a mobile app is in development to launch in the third quarter of this year. The app will aim to combine reservations and the planning stage as well as services people would want in hotels such as room service.
A new website for Radisson Blu is also in the pipeline to launch around November with more experience-led information and large images.
Experience-led meetings to roll-out UK-wide
Radisson Blu will continue a seven-week roadshow across the UK to showcase its new Experience Meeting concept.
More than 1,000 event planners and travel management companies will visit the hotel brand’s truck over the coming weeks to learn more about the meetings, including its free fast WiFi, ‘Brain Food’ that aims to make sure energy levels are intact for afternoon sessions and ‘Brain Box’ break-out rooms with colourful creative spaces.
Radisson Blu’s Heathrow Airport and Manchester properties will have the new facilities this summer, followed by Stansted Airport, Leeds and Edinburgh later this year and the brand’s other properties from 2015. All 13 of the Radisson Blu Edwardian hotels, 11 of which are in London, have signed up to the concept.
‘Lots of interest’ for new Quorvus Collection
Carlson Rezidor’s new Quorvus Collection of independent hotels is said to have garnered ‘lots of interest’ since its launch earlier this year.
Hotels in the Nordics are apparently the most interested region, although hotels around the world are looking for partnerships that mean they can keep their independence with a big-name operator behind them particularly to help with commission levels and distribution.
Currently with three properties, the collection is aiming for 20 members by 2020.