Aeroflot, the Russian national carrier, has had its Skytrax rating upgraded.
The airline ratings organisation confirmed on Friday that Aeroflot is now classified as a four-star carrier, putting it alongside the likes of British Airways, Emirates and Qantas.
An event to celebrate the move was held at London’s Savoy hotel and attended by Aeroflot’s CEO Vitaly Saveliev, the Russian Ambassador to the UK, Dr Alexander Yakovenko, and Skytrax CEO Edward Plaisted.
Saveliev called the rating a “huge win” for Aeroflot, and that it was “recognition of our considerable efforts over the years to make the Aeroflot brand synonymous with quality”.
Plaisted added; “The Aeroflot customer experience has undergone a remarkable quality change and continuous improvement over the last few years, throughout which period Skytrax has closely monitored the progress across their long-haul, regional and domestic services.
“Product change and development has been consistent, and this is supported by Aeroflot having one of the youngest aircraft fleets for an airline of this size. Of paramount importance has been the significant improvement in Aeroflot staff service standards, not only in service systems but the way in which Aeroflot has achieved a service culture that is now young, vibrant and contemporary.”
Skytrax’s ratings are the result of an independent audit examining a long list of criteria relating to the airline’s product and service offerings. In total, 39 airlines now have a four-star Skytrax rating, including Lufthansa, EVA Air, Thai Airways, Air Canada, Air France, China Southern, JAL, Korean Air and Air New Zealand.
There are only seven five-star airlines in the world: ANA, Asiana Airlines Cathay Pacific, Garuda Indonesia, Hainan Airlines, Qatar Airways and Singapore Airlines. Etihad Airways controversially withdrew from Skytrax in 2014 after expressing doubts about its ratings system.