Ryanair accused of giving bonuses for charging excess baggage fees
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An expose by a British newspaper has claimed that Irish low cost carrier Ryanair gives cash incentives to staff who identify overweight or oversized baggage and charge passengers up to GBP60.
The Mail on Sunday also said the carrier gave bonuses for selling priority boarding passes, targeting stag and hen parties with alcohol and provided a training manual for its staff outlining “hard-sell” tactics.
The paper has claimed it spoke to staff who said they were given “almost impossible” sales targets which they needed to bolster their wages.
A spokesman for the GMB union, the group of baggage-handlers at Stansted Airport confirmed that staff were given GBP1 per piece of luggage they found to be over the limits.
“Staff are under a huge amount of pressure from Swissport who in turn are under a huge amount of pressure from Ryanair,’ said a GMB spokesman.
Excess baggage: Catching passengers out with extra charges at the airport is incentivised
‘If they believe staff haven’t charged for excess weight on check-in say, they would take them through a disciplinary process.”
The airline wouldn’t give any further details of payment – insisting that no Ryanair staff received commissions, although it later admitted that third-party workers did receive bonuses.
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