Skyline have become the first serviced apartment provider to meet the needs of disabled guests by implementing suggestions provided by Limitless Travel, accessibility solutions provider for the hospitality industry.
Limitless is aiming to correct the misapprehension that ‘disabled access’ is a synonym for ‘wheelchair access’, thereby ensuring that businesses can better serve the needs of all disabled people. By failing to grasp the broad spectrum of meaning covered by the term ‘disability’, a majority of businesses are forfeiting £1.8 billion (USD 2.4 billion) per month, as over 75% of disabled people avoid services which they feel do not meet their needs.
With a loyalty rate of over 85% and a yearly spend of more than USD 3.96 billion on accommodation in the UK, this is a market that the hospitality industry cannot ignore; a demographic that constitutes over 10% of the population.
Limitless will consult with the senior management team to set out recommendations on improvements to the service they provide for disabled guests.Angus Drummond, CEO and founder of Limitless Travel, said “Through this partnership, Skyline apartments will distinguish themselves as an organisation committed to providing the very best in accessible accommodation.”
Thiago Hahn, CEO at Skyline, agreed with this assessment and added, “Skyline is passionate about ensuring the best possible experience for all guests, regardless of their personal circumstances. Therefore, we are delighted to enter into this partnership with Limitless Travel, which will result in a more comprehensive and wider-ranging service for our guests with disabilities.”